SQL Server Service Management and Administration
As organizations grow and become physical and logically diverse, the need for unified management and implementation standards becomes more important. This is especially important as more architectures move into private or public cloud environments.
This presentation will focus on the practical management of diverse architectures including:
- Classification and prioritization of Key Performance Indicators and Key Health Indicators.
- Configuration and implementation of routine maintenance and monitoring.
- Capacity planning and the identification of resource constraints before they impact application performance.
- Managing SQL as a Service
- Frequently seen technical issues and their diagnosis/resolution.
By applying IT Service Management (ITSM) principles to complex SQL environments, Database Administrators will spend less time putting out small fires and will be able to focus on the important planning and optimization of their environment.

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BIO
I was going to start this with “Former Heisman Trophy candidate….”
Denis McDowell has been supporting Microsoft Server Technologies at Peak 10 since 2006. In his current role of Application Services Architect, he is primarily tasked with defining and applying IT Service Management standards and best practices in the delivery of the Application Management products at Peak 10. Additionally, Denis provides expert-level support to customers in the area of SQL Server Management and Optimization, SharePoint architecture design and management, and Exchange Server messaging administration.
Prior to joining Peak 10, Denis worked as a Senior Systems Engineer at Intercerve (now SQL Sentry) and spent five years at Microsoft Corporation working in Enterprise Messaging Support.
Denis currently holds MCITP – SQL Server 2005/2008 DBA and MCITP – SharePoint 2010 Administration.

